Shipping

Last updated:  02/2026

Bold Smokers is operated by MG DSGN LLC. We are committed to providing clear and transparent shipping information.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time may vary during peak seasons or due to product availability.

If there is a delay, customers will be notified by email.

2. Shipping Time

Estimated delivery time for most smokers and grills is 7–14 business days, depending on product availability and delivery location.

Some larger or specialty models may require additional lead time. Estimated shipping timelines are displayed on product pages when applicable.

Delivery times are estimates and are not guaranteed.

3. Freight Delivery (Large Items)

Many smokers and grills ship via freight carrier due to size and weight.

For freight shipments:

  • The carrier will contact you to schedule delivery.

  • A signature may be required.

  • Delivery is typically curbside unless otherwise specified.

  • Customers are responsible for ensuring the delivery location is accessible.

Please inspect the shipment upon delivery and report any visible damage immediately.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product size and weight

  • Delivery location

  • Freight requirements

Any applicable shipping fees will be clearly displayed before payment.

5. Tracking Information

Once your order ships, you will receive tracking details via email.

Freight shipments may require delivery scheduling with the carrier.

6. Delivery Issues

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Provide photos of the product and packaging

  • We will assist in resolving the issue promptly

Failure to report damage within 48 hours may affect claim eligibility with the carrier.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, additional shipping fees may apply.

8. Shipping Locations

We currently ship within North America.
If you require shipping outside this region, please contact us before placing an order.